Welcome to Stroud National Bank - Thursday, October 23, 2014

Online Banking Agreement

This Online Banking Agreement states the terms and conditions that apply when you use Stroud National Bank’s Online Banking and Bill Pay Service. These terms and conditions are in addition to those that apply to any account you have with us or any other service you obtain from us. You must also follow all of our instructions and procedures applicable to the services covered by this Agreement. This Agreement is also subject to applicable federal and state laws. If any provision of this Agreement is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect.

“You” and "your” mean each person who establishes an Online Banking account with us, or who uses or is authorized to use an Online Banking Log-in ID and password (or other means of access we establish or approve). “We,” “us,” and “our" refers to Stroud National Bank (the Bank), and any agent, independent contractor, designee, or assignee Stroud National may, in its sole discretion, involve in the provision of the Service(s).

Please read this Agreement carefully. By submitting Stroud National Bank’s Online Banking Application through the Internet or by paper, you agree to be bound by the terms and conditions contained in this agreement. Online Banking transactions are additionally governed by any other separate agreement(s) you may have with us, including, but not limited to, the Account Agreement, Signature card and the Fee Schedule.

Definitions:

Account or accounts: are those of your accounts on which we permit you to conduct transactions through Online Banking. You must be the owner or authorized signer of each account. You may not designate any account that requires more than one signature for withdrawals or that has any other type of restriction on it.

Bill Pay: means our additional Online Banking service that allows you to pay bills to third parties. You must be approved for Online Banking and have a qualified checking account to be able to enroll for Bill Pay. All of the rules applicable to Online Banking are also applicable to Online Banking Bill Pay, except as otherwise provided. All Online Banking transactions are performed over the Internet by use of a personal computer and modem and/or other means we may authorize or allow.

Business accounts: are accounts not held by a natural person or persons and not used primarily for personal, family, or household purposes.

Business days: means Monday through Friday. Banking Holidays are not included.

Online Banking: means our service that allows you to check the balance and recent activity on your accounts, transfer funds between your Bank accounts, make payments on your Bank loans, obtain information, and perform other transactions.

Personal accounts: are accounts held by a natural person or persons and established primarily for personal, family, or household purposes.

Access to Services

You will gain access to your online accounts through the use of your Internet-enabled device, your Internet provider, your Log-In ID, and your password. You are responsible for maintaining all Internet connections, browsers, hardware and software that are necessary to access Stroud National Bank’s Online Banking. The Bank is not responsible for any errors or failures of your computer or software, or internet service provider.

Hours of Operation

The services are available 24 hours a day, 7 days a week. However, Stroud National Bank’s Online Banking may be temporarily unavailable due to record updating, technical difficulties, or special maintenance periods. For purposes of transactions, Stroud National Bank business days are Monday through Friday, excluding holidays as determined by us. All online banking transaction requests received after 4:00 pm on business days, and all transactions which are requested on Saturdays, Sundays or holidays, will be processed on the next business day. All references to time in this document are Central Time (CST/CDT).

Security of Information, Log-in ID and Password

Each person who has applied and has been approved for Online Banking will be assigned a Log-in ID and password. To access Online Banking, you must use the Log-in ID, together with a password. You will be required to change your password upon your initial log-in to Online Banking. You can change your password on Online Banking at anytime. We recommend that you change your password regularly. You should carefully select a password that is difficult to guess. For maximum security, choose an alphanumeric password. Memorize your password and don't write it down.

Because the Log-in ID and password can be used to access your accounts, you should treat your Log-in ID and password with the same degree of care and secrecy that you use to protect other sensitive financial data. You agree that any transaction initiated using your Log-in ID and password will be deemed valid by us. Any person obtaining access to your Online Banking Log-in ID and password or other means of access will have full access to your accounts and you will be liable for any transaction that person makes. If you give your Online Banking Log-in ID and password or other means of access to someone, they will have full access to your accounts. Even if you attempt to limit that person's authority, you are responsible for transactions that person makes. If you have given someone your Online Banking Log-in ID and password or other means of access and want to terminate that person's authority, you must contact us and change your Log-in ID and password to prevent further access by such person.

Your Online Banking password will be disabled (locked) after the password is entered incorrectly three consecutive times. Visit any of our full service offices, to reestablish your Online Banking password.

Click on the Online Banking "Exit" tab to log-off Online Banking. Log-off Online Banking whenever you leave your computer. To help prevent unauthorized access and ensure the security of your accounts, we will end your Online Banking session if we have detected no activity for 10 minutes. This is to protect you in case you accidentally leave your computer unattended after you logged in

Online Banking Transactions

You, or someone you have authorized by giving them your Online Banking Log-in ID and password or other means of access, can instruct us to perform the following transactions:

  • Make transfers between your qualifying accounts to the extent authorized;
  • Obtain information that we make available about your qualifying accounts, such as balances and account history
  • Make payments from qualifying accounts to your Stroud National Bank loans;
  • Make balance inquiries;
  • Obtain other services or perform other transactions that we may authorize;
  • Pay bills to third parties (only available with Online Banking Bill Pay)

Documentation and Verification of Payments and Transfers:

Upon completion of a transaction using Online Banking, a confirmation number (for transfers) will be given. You should record this number, along with the scheduled date and transaction amount in your checkbook register (or other permanent record), because this will help in resolving any problems that may occur. No printed receipts are issued through Online Banking. 

Fees and Charges:

There are no fees for accessing your account(s) through Online Banking; we may, however, establish a schedule of service charges and fees for any transaction under this agreement at any time.  The fee for Online Banking Bill Pay is $5.95 per month.

New services may be introduced for Online Banking from time to time. We will notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the rules that will be made available to you concerning these services.

You must have sufficient available funds in any account from which you instruct us to make a payment or transfer.

Account Balances:

Account balances are available through Online Banking for your linked checking, savings, money market accounts and certificates of deposit. Information about lines of credit and loans is also accessible. Online Banking lists your current account balance at the time of access. The available balance consists of funds that are readily available for withdrawal, including funds available to you through Bounce Protection. Balances may include deposits that may be subject to verification by us.

No Signature Requirement:

When any payment or other online service generates items to be charged to your account, you agree that we may debit your designated account without requiring your signature on the item and without notice to you.

Bill Payment Services:

You may enroll online for Bill Pay by designating the account from which payments are to be made, and agreeing that we will charge your account for those payments. By using our Bill Payment service you agree that based upon instructions received under your password, we can charge your designated account by electronic transfer or by debiting and remitting funds on your behalf.

All Bill Pay payments are made from your designated checking account. You have the option to pay by paper check or electronically. You may make payments to any business, merchant, or professional for products or services. You also may make payments to individuals, family or friends for non-business purposes. Payments may be made only to payees with a U. S. payment address. You may not make a payment to any governmental entity or court-directed payments through Bill Pay.

When setting up a new payee with the electronic payment option, your payee must already be established in the system's electronic payee database. Be sure you have chosen the correct payee from the lookup option 'Search Electronic Payees' and that you have entered your account number correctly (without dashes or spaces). Please be aware that companies may not be able to be paid electronically when you first attempt to set them up with Bill Pay, but may be added to the list in the future. Remember that you must have sufficient funds available at the time an electronic payment is processed. Electronic payments will not be sent if funds are not available.

If you pay a bill by check (paper), the check will be mailed from our processing center in Houston to your payee. The check will post against your account after it has cleared through the banking system, exactly as if you had written the check manually.

Stroud National Bank will require written notification, if you wish to remove or cancel Bill Pay.

Requests for payments to third parties through Bill Pay made before 11:30 a.m. (CST) on a business day are processed that day. Bill Pay requests after 11:30 a.m. on a business day, or on a non-business day, will be processed the next business day. Recurring payments set up by you through Bill Pay, that fall on a non-business day will be processed the following business day. Remember that payments are processed (sent) on the date you specify, however we cannot guarantee when your payee will receive your payment or credit your account. Typically, electronic payments are received in 2 to 4 business days and check (paper) payments mailed through the U. S. Postal Service are typically received in 7 to 10 business days, so plan accordingly. You should also allow additional time for the first payment you send to a payee through Bill Pay to allow the payee to adjust to the new form of payment. You understand and agree that we are not responsible for the timely delivery of postal mail or the improper transmission or handling of payments by a third party such as the failure of the Bill Pay payee to properly post a payment to your account. To cancel a bill payment that you have scheduled through Bill Pay, you must cancel the payment online the day before the date that the payment is scheduled to be processed. If you enter and schedule a payment for the current day, you have until 11:30 a.m. to edit or delete the payment.

Errors or Questions:

If you have a question about an Online Banking transaction, or if you believe there is an error on your statement, please contact us immediately. You may telephone us at 1 (918) 968-2545 or write us at:

Stroud National Bank
PO Box 450
Stroud, OK 74079-0450

We must hear from you no later than 60 days after we sent you the first statement on which the problem of error appeared.

When you report the error:

  • Tell us your name and account number.
  • Describe the error or transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error.
  • We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty- five (45) days to investigate your complaint or question.
  • If we decide to do this, we will credit your account within ten (10) business days for the
    amount you think is in error, so that you have the use of the money during the time it takes us to complete our investigation.
  • If we ask you to put your complaint in writing and we do not hear from you within ten (10) business days, we may not credit your account.
  • If we decide that there was no error, we will send you a written explanation of our findings within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
  • If a notice of error involves an electronic funds transfer that was initiated in a foreign location, the applicable time period for action shall be ten (10) business days and ninety (90) calendar days in place of forty-five (45) calendar days.

Confidentiality:

  • We will only disclose information to third parties about your account or the transfers you make:
  • where it is necessary for completing a transaction; or
  • to verify the existence and condition of your account to a third party, such as a credit bureau or merchant;
  • or-to comply with a government agency or court orders; or
  • if you give us your written permission; or
  • To our affiliates for purposes of offering or providing you other products or services.

Privacy:

The Bank recognizes that our customers visiting our online web site have an expectation of privacy in their dealings with us. For these reasons, the Bank takes its responsibilities for the protection of the security and privacy of customer information seriously. Our privacy policies are described in the Bank’s Privacy Notice available at any branch or on our web site.

Notice of Your Rights and Liabilities:

a. Personal Accounts.

This subsection applies only to accounts that are established primarily for personal, family or household purposes. You are responsible for all transfers that you authorize using our Online Banking services. If you permit other persons to use the Online Banking services or your password, you are responsible for any transactions they authorize from your accounts, whether or not you intended that they perform these transactions. Transactions that you initiate, or someone acting with your permission, with fraudulent intent, will also be authorized transactions.

You authorize the Bank to act on all transactions received under your Log-in ID and password, and to deduct any service charges directly from your account balance. You also agree to be liable for any account shortage resulting from charges or overdrafts. This includes liability for the Bank’s costs to collect the deficit, including reasonable attorney’s fees.

Tell us AT ONCE if you believe that your Online Banking password and/or Log-in has been lost, stolen or compromised. Otherwise, you could lose all the money in your accounts accessed by the password. Telephoning is the best and fastest way of keeping your possible losses down.

Contact in Event of Unauthorized Transfer:

If you believe your Online Banking password has been lost or stolen or that someone has transferred or may transfer money from your account(s) without your permission, telephone us during business hours at (918) 968-2545.

If you tell us within two (2) business days after you discover that your Log-in ID or password has been lost or stolen, you can lose no more than $50 if someone used your Log-in ID or password without your permission.

If you do not tell us within two business days after you learn of the loss or theft of your Log-in ID or password, and we can prove we could have stopped someone from using your Log-in ID or password without your permission if you had given us notice, you could lose as much as $500.

Also, if your statement shows transfers that you did not make or authorize, tell us immediately. If you do not tell us within 60 days after the statement was sent to you, you may not receive back any money you lost after the 60 days, and therefore, you could lose all the money in your account, if we can prove that we could have stopped someone from taking the money if you had given us notice in time. If a good reason, such as a long trip or a hospital stay, has kept you from telling us, we will extend the time periods.

b. Business (non-personal) Accounts

By submitting Stroud National Bank's Online Banking Agreement by Internet or paper, you agree that use of a Log-in ID and a password provides a commercially reasonable degree of protection in light of your particular needs and circumstances. All transactions made using your Log-in ID and password will be conclusively presumed to be authorized by you. You are liable for all transactions that you or any authorized users make or authorize, even if that person exceeds your authority. You are also liable for any and all unauthorized use that occurs before you have notified us that a Log-in ID, password or other access means in your possession or control have been lost or stolen or used without your authority and before we have had a reasonable opportunity to act on such notice.

You agree to tell us of any unauthorized transactions, or the loss or compromise of your Online Banking password and/or Log-in, within two (2) business days of discovery. You may call your account officer or use the number listed in subsection (a) above. If you do not notify us in two business days, we will not be responsible for unauthorized transactions that we could have prevented had you provided timely notice. In no event may you assert an unauthorized transfer claim against us more than 14 days after the record of such transfer became available online for access through your PC, whether or not such information was accessed.

Our Responsibility:

We are responsible for completing transfers on time according to your properly entered and transmitted instructions. However, we will not be liable:

  • If you negligently or intentionally share your ID and password, or you do not report immediately any known theft of your ID and password, leading to unauthorized access to accounts.
  • If circumstances beyond our control (such as fire or flood) prevent the transaction or transfer despite reasonable precautions we have taken.
  • If you leave your computer unattended in the middle of a banking session that results in unauthorized access to your account(s).
  • If you do not sign-off (exit) after completing your banking sessions before visiting other Internet sites.
  • If your input error is the cause of a problem.
  • If, through no fault of ours, you do not have enough money in your account to make the transfer.
  • If withdrawals from any of your Online Banking services accounts have been prohibited by a court order such as a garnishment or other legal process.
  • For direct, indirect, incidental, special, consequential, economic or other damages arising out of Online Banking.
  • For loss, property damage or bodily injury, whether caused by equipment, software, Bank, Internet browser or Internet access provider.

Disclaimer of Warranty and Limitation of Liability

We make no warranty of any kind, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the Online Banking Services provided to you under this Agreement. We do not and cannot warrant that Online Banking Services will operate without errors, or that any or all Online Banking Services will be available and operational at all times.

Except as specifically provided in this Agreement, or otherwise required by law, you agree the Bank, our officers, directors, employees, agents or contractors are not responsible or liable for any:

  • Damages (including but not limited to, direct, indirect, incidental, consequential or special damages).
  • Losses or expenses (including but not limited to, lost profits and loss of use, arising in connection with this site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, or time or system failure) even if the Bank, or representatives thereof, are advised of the possibility of such damages, losses or expenses.

Further, the Bank will not be responsible for any losses, expenses and/or damage, whether direct, indirect, special or consequential, caused by the unauthorized use of your password resulting from your disclosure of your password to any third party.

Use of hyperlinks to other Internet resources are at your own risk; the content, accuracy, opinions expressed and other links provided by these resources are not investigated, verified, monitored or endorsed by the Bank.

We are not responsible for any electronic virus or viruses that you may encounter. We encourage our Online Banking users to routinely scan their PC, CD’s and diskettes using a reliable virus product to detect and remove any viruses.

Statements:

We will mail you statements for your bank accounts with the frequency described in the Account Information and Terms brochure. Your statement will include any transfers you authorized using the Online Banking services.

Termination:

This Agreement remains in effect until either you or we terminate it. You may terminate this Agreement by notifying us via Stroud National Bank’s e-mail service, by calling 918-968-2545, or by mail.

We may terminate this Agreement and your participation in Online Banking at any time, for any reason, including non-usage or inactivity. Although we will try to notify you in advance of our termination, we are not obligated to do so. If you terminate this Online Banking Agreement, you authorize us to continue making transfers you have previously authorized up to three (3) Business Days after our receipt of your cancellation request.

If you choose to terminate this Agreement and want to ensure that outstanding authorized transfers are not made, you should cancel all scheduled transfers prior to notifying us that you are discontinuing this service. Please note that your cancellation of the Online Banking under this Agreement does not terminate your Bank accounts. Conversely, if you close your designated Bank account(s), your Online Banking services will end, and all unprocessed transfers will be canceled.

Miscellaneous:

Your right to use the Online Services is not transferable. Any Log-in ID or password, or right given to you to obtain information, documentation, or services is not transferable.

You are responsible for compliance with applicable federal, state, and local laws and regulations.

This Agreement is the complete and exclusive agreement between you and us related to the Service and supplements the Depositor Agreement related to your Accounts. In the event of a conflict between this Agreement and any other agreement or disclosure related to your Accounts or any statement by our employees or agents, this Agreement shall control.

This Agreement will be governed by and interpreted in accordance with federal law and regulation, and to the extent no such applicable federal law or regulation exists, by the laws of the State of Oklahoma.

The same severability provisions, which are set forth in the bank’s Depositor Agreement shall also apply to this Agreement.
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